Shipping Policy

PLEASE READ BEFORE PLACING YOUR ORDER.

ORDERING

PLEASE NOTE: ALL SALES ARE FINAL.

All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 14 to 21 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

To ensure that your package is properly delivered and received within the time frame advertised, please make sure to enter the following when placing an order:

  • Correct Size
  • Correct Address (including Apt/Suite #)
  • Correct Email
  • Proper Punctuation
Onesie Bae cannot take responsibility for incorrect information. 

 BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS.

SHIPPING

Shipping fees are non-refundable. If you refuse any shipments from OnesieBae.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. Expedited shipping is not available to a PO Box.

TRACKING

If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service. It is important to provide the correct address because we ship to the address that is provided in the order. We do not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered or refused.

IMPORTANT SHIPPING INFORMATION

DUE TO THE HIGH VOLUME OF ORDERS,

WE CANNOT CANCEL AN ORDER AFTER IT HAS BEEN PLACED. 

shipping maybe faster but we leave space room for any mishaps. 

we are no longer processing orders that are flagged as high risk of fraud. If your order is flagged, you will be refunded and your order will not be processed. 

Please make sure your billing and shipping address is the same. If your the address does not match, Your order may be delayed and proper verification will be required

Shipping days does not include weekends or holidays.  When your order has been shipped, you will receive an email with tracking information. Please allow time for your tracking to update. We do have cases where the tracking may not update but will still arrive on time.

We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout.

 

RETURNS/EXCHANGES

ALL SALES ARE FINAL.

Due to the onesies being considered intimates, we do not accept returns/exchanges. If our team makes an error on our end, please let us know so we can address it.

PLEASE REVIEW OUR FAQS FOR MORE QUESTIONS REGARDING RETURNS/EXCHANGES.

REFUNDS

IMPORTANT: *If your order is out of stock, we will issue a store credit for the item(s) not in stock.* 

 

Thank you for choosing OnesieBae!